Unified Customer View - Customer Master Record Solution (CMRS) and Data Management Platform (DMP)
City of Sydney desires to improve our understanding and the way we communicate with our customers and stakeholders. Initially this will be by development of a trusted Customer Master Record Solution (CMRS), bringing together our disparate customer records. This will allow us to make updates across all relevant systems, facilitating excellent customer service and streamlining internal processes. It is envisaged that the solution will be developed on a Data Management Platform (DMP), which should improve Data Quality and reinforce Data Governance.
Via an open Expression of Interest, companies will be invited to propose their capability and solutions. They will be evaluated by their proposals for inclusion in a subsequent paid engagement to demonstrate abilities, proof of concept and innovative value add. During this engagement, companies will have the opportunity to better understand the problems, request additional information, and identify opportunities for unique value add.
Selection for a final contract award will be by evaluating the deliverables at the end of the engagement.
If you are interested in being involved in this upcoming Expression of Interest, please provide your contact details in this link by the 18th of October 2019 to be notified when this event opens.
Chief Executive Officer.