IIM National Newsletter August 2008

 
    IIM Newsletter August 2008
President's Message Information Management Articles Now Available @ iim.org.au
New Members Presentations Now Available @ iim.org.au
Reminder: IIM Membership Subscriptions Now Due Image and Data Manager Magazine Highlights
IIM Member Profile Information Management News
IIM Branch News IIM Endorsed Conferences
IIM Contacts
President's Message


 
Vladimir Videnovic
National President

Dear Member,

It is my pleasure to welcome you to this Olympic issue of your IIM newsletter. 

As an opening to this newsletter, I am introducing Kerry Nichols, IIM Board member from Western Australia who was recently awarded an Honorary Certificate for Change and Innovation for her work as the Information and Knowledge Management Services Manager at Western Power.

Following the opening comes the parade of the events held Australia-wide. During the past few months many IIM members around Australia invested time and effort in putting these events together and, as such deserve olympic medals. An overview of  the events held in all regions as part of the Information Awareness Month (IAM) 2008 follows. 

I am also proud to let you know that we are about to sign the Memorandum of Understanding (MoU) with the Records Management Association of Australasia (known as the RMAA). RMAA offers a wide range of activities supporting the profession of records and information management. 

Over the past few years we had a very fruitful collaboration with members of RMAA in organising events and supporting each other in ensuring that our activities are relevant and that we do not confuse our similar audiences with conflicting messages. This MoU will give us a formal foundation for further work in providing our members with better and more consistent activities.

Earlier this year, I announced IIM will focus on topics that our members identified as relevant to them. As a part of the overall theme “Business Value of Information”, we have seen some activities around Business Intelligence (BI) and Corporate Performance Management (CPM). Under the auspices of IIM, a BI/CPM Community of Practice has been established. Already it has held two very successful meetings in Canberra. In this issue we include overviews of presentations that were delivered at the first Community of Practice (CoP) meeting, as well as a discussion paper about key issues related to using Business Intelligence to enable well-informed and timely decisions. 

We are looking at expending this Community of Practice to other regions and would like to hear from members and other information management professionals if they are interested in participating in this activity. Please email the Secretariat at iim@iim.org.au.

One form of support IIM is providing this CoP is that it is developing an on-line collaboration facility under a new IIM website section called “IM Community”. This section will provide an online forum for exchange of ideas, solutions and topics of interest. Your “IM Community”  will be operational from Monday 18th August. A special email advice will be issued when it is operational.

The final article in this issue explores information behaviour of organisational workers in their daily work by Edin Tabak.

Before the closing, I would like to formally welcome EMC as an enterprise member of IIM. It is the highest level of membership available.

I hope that you will find topics of interest to you, which might help you win some olympic gold in your discipline of choice. In our post-olympiad issue we plan to bring you articles about eDiscovery and how it may require information practitioners to take a more active role in organisation’s legal affairs.

Vladimir Videnovic
President
Email:
vvidenovic@iim.org.au 

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New Members


The Board congratulates  on becoming an Enterprise Member of IIM.


The Board of IIM also welcomes the following new members to the Institute:

Individual Members

Mr Luke Archer

Ms Margie Donalson

 

Mr Ross Elford

Ms Margaret Kent

 

Ms Shobana Krishnan

 

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IIM Membership Subscriptions Now Due


Membership subscription notices for 2008/2009 have been mailed. If you have not received your membership renewal notice please contact the Secretariat on (03) 9536 3116 or 1300722007.

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Introducing Your IIM Board 

Kerry Nichols, Director, Service Delivery IIM Ltd

Kerry Nichols is the Information and Knowledge Management Services (IKMS) Manager at Western Power where she has worked for over 20 years in the Information Management field. Western Power is an electricity networks corporation. Owned by the Western Australian Government but, as a corporation, makes commercial decisions based on regulations.

Kerry was responsible for the initiation and implementation of one of the first implementations (1993 – pilot) in Australia of an enterprise-wide Electronic Document and Records Management System (EDRMS). Kerry’s involvement in the EDRMS project ranged from development of a Document Management Strategy, through to the implementation of the EDRMS of over 3500 users. The project includes integration to Western Power’s CMS, email and over 20 other line of business applications. She also plays a lead role in ensuring Western Power’s compliance with the State Records Act 2000.

Kerry and her team won the 2001 RMAA National Award for Excellence for this project. In 2004 Western Power (WP) awarded her the “Change Champion” award and in a recent Annual Recognition awards she was again given an Honorary Certificate for Change and Innovation. Kerry believes the success of their project is down to their emphasis on the change management issues when implementing a project that has a major impact on the day to day work of its staff. 

Kerry has been involved on the IIM WA Branch Committee for over 10 years including a role as President for two (2) years. Kerry resigned from the WA President’s role to concentrate her IIM interests as a Board Member at the National level.  Email : kerry.nichols@westernpower.com.au

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IIM Branch News

ACT

Information Awareness Month 2008

The Information Awareness Month (IAM) 2008 was again a very successful initiative organised by associations with a common interest in various aspects of information use and management. This initiative of the various bodies within the information management community aims to increase public awareness of the importance of information. The IAM committee comprises members of the Records Management Association of Australasia (RMAA), the Institute of Information Management (IIM), Australian Society of Archivists (ASA), Australian Government Libraries Information Network (AGLIN), and the Australian Library, Information Association (ALIA) and actKM. This year’s theme was Safety: Security: Privacy. This year we had over 30 events organised in different Australian centres.

IAM committee in the ACT again demonstrated a very effective collaboration between contributing organisations, which resulted in 14 events organised in Canberra during this month.

The launch of the IAM 2008 in the ACT was organised by the National Archives of Australia for the second time. The 1st May cocktail function at Parkes was organised by the Records Management Association of Australasia (ACT Branch) and the National Archives. It was a wonderful night, attended by around 50 industry representatives.

IAM committee in ACT with host Ross Gibbs from National Archives of Australia: 

from left - Kym Holden representing AGLIN, Stephanie Ciempka representing RMAA, IAM 2008 launch host Ross Gibbs, Vladimir Videnovic representing IIM, Matthew Eggins representing NAA, Karna O’Dea representing actKM and Elizabeth Estbergs representing ASA.

 

One of the highlights of the month in Canberra was the Business Intelligence / Corporate Performance Management discussion group organised by the IIM. This meeting featured two presentations: Toward Intelligent (and Intelligible) Government Business by Dr Mark Grundy and Enhancing Reports with Maps and Geospatial Tools by Brendan Halloran. Brief overviews of these presentations is available in this issue of the IIM newsletter.

L: Dr Mark Grundy: Toward Intelligent (and Intelligible) Government Business
R: Brendan Halloran: Enhancing Reports with Maps and Geospatial Tools

 

 

 

 

 

 

 

At the meeting of this group participants have decided to form the BI/CPM Community of Practice.

ACT BI/CPM COP is a self-directed forum that would continuously provide organisations in the ACT with access to better practice in defining strategies, developing business cases and requirements, selecting and implementing solutions, and ensuring ongoing solution up-take and productivity gains.

Very successful IAM 2008 in ACT was closed with the Gala Dinner at the Canberra Club. Guest speaker was Brand Hoff, founder of Tower Software, who gave a very personal story of Tower Software from its first days until resent acquisition by Hewlett Packard.

  Brand Hoff, presenting the “Tower Software story” at the IAM 2008 finale in ACT 
 

Vic

May, Information Awareness month seems a long time ago. At the end of May we had a very successful meeting with close to 40 information management professionals at the presentation by Matthew Brennan, Director of Performance Audit Victorian Auditor-General's Office. Matthew's presentation was on the recent Auditor-General's audit of record-keeping in government agencies. The presentation is available by following the link to Matthew's presentation.

The audit involved a self assessment of 100 agencies and a detailed review of 8 agencies. Whilst 70% of surveyed agencies responded that they had objectives and policies when it came to the detailed review it was interesting to note that whilst most agencies had objectives and policies they:

  • did not cover all agency records or all record formats
  • did not make reference to relevant legislation such as the Public Records Act
  • were not kept up to date
  • were of varying quality

The IIM Melbourne Committee has commenced planning of a series of breakfast and afternoon seminars around the theme "Future Trends and Managing Risk Through Information Management". This series of seminars replaces the Showcase originally planned for August. Members will be advised shortly of event details.

NSW

 

IIM Sydney was very fortunate to have John Powell, CEO Alfresco present to the May meeting on "Enterprise Content Management - The Open Source Opportunity". The meeting organised by Len Asprey Honorary Life Member of IIM. In his presentation John spoke about:

  • How he founded his company on an Open Source business model
  • Why this business model innovation is creating such momentum
  • How organisations around the world have adopted Alfresco, and thus Open Source
  • And how these organisations have gained significant business value despite the perceived risks.

The next IIM Sydney meeting will be held at Opticon Australia Level 29 580 George St, Sydney on Wednesday 13th August. The speaker is Jason Kaminski. Jason's presentation is titled "Managing Information in 2008 and Beyond - A Practical Perspective". 

In his presentation Jason willdiscuss the risks inherent in managing information in today's technology-enabled business world, and provides some guidance on how to deal with these risks. By generating increasing numbers of transactions and volumes of information (data, documents, web content and records), information technologies have stimulated the generation of even more information and at a faster rate. Practical approaches to mitigate information risk management are often overlooked by organisations. 


WA


Dave addressed the future of information management being far from clear. The regulatory requirements of compliance and the pervasiveness of social computing provide compelling and conflicting pressures that cannot be easily reconciled; a true Catch 22 for the IT function. Follow this link to his address Global Concerns address .

Other presentations from the conference available on the IIM website are:
“Userland”                                             Yathin Naidoo
Yathin is currently the Enterprise Content Management (ECM) competency leader within the Deloitte Enterprise Information Management (EIM) group and has over 15 years of information management experience. Yathin took  a user experience approach Deloitte have started to analyse some of the implementations they’ve seen and present these.

Aspects of Business Intelligence            Rob McKinnon
Robert (IBRS)provides senior management executives with business IT advice, IT strategy development insight, and assisting with project delivery and project recovery. With over 30 years IT and business experience. Robert examined the wide array of BI technology currently available and some of the hallmarks that denote successful BI implementations.


Is Compliance Really Worth our Time and Effort?              Kemal Hasandedic
Kemal has 19 years experience in records management in local government and he will discuss the components of what I believe is required for a Best practice ECM solution that reflects the core compliance requirements required by legislation. The key in my mind is a: Framework for Records and Information Compliance

The Final Information Gap                      Robert Eames
Robert has over twenty years experience in management and consulting at senior levels. He has worked in Australia and overseas in operational, financial and marketing management and will look at:

  • Data Elements – The basic building block
  • Organising the Data – Leadership goes a long way
  • Process and skills – Getting Information out of Data
  • Knowledge – An undervalued asset
  • Twelve tips to win the hearts and minds battle

The June 25th event - EDRMS Focus on Change Management was tremendously successful and was fully registered a month prior to the event. The presentation by John Townsend, CIO, NOPSA, was interesting and timely in WA with the current energy crisis. Due to the interest we organised a second session for July 9th. There were 70 at the first event and 60 at the second event. John Townsend is a former Perth Branch President, Regional Director and National IIM President.

IIM Perth held its 2008 AGM in conjunction with its August 6th event, "Virtualisation the Impact of Technology on Information Management" with presentation by Dr Kevin McIsaac, Intelligent Business Research Services (IBRS). Kevin provided a tour of virtualisation; talked about the hype from the facts of Storage and Server virtualisations; why virtualisation is the most important IT infrastructure trend of the decade and how virtualisations relates to information and records management. 

IIM Perth has a new committee with Jo Hutchinson - President, Terry Gaston - Financial Controller and Neil Whitely Branch Administrator. Branch Councillors are: Laya Baker, Carole Harris, Amanda Lea, Judith Morrisey, and Justain O'Flaherty. Special thanks goes to the outgoing President Carole Harris for keeping the Perth branch active an invigorated.

The next event in Perth is on the 15th October at Cliftons. The event "Technology & Society Shaping in Parallel" is sponsored by Lateral Minds. Keep this date free.

Information Management Articles Available @ iim.org.au

Non-Purposive Information Behaviour In Organisational Intranets
Author: Edin Tabak
Abstract
While knowledge management has recently been a key concern for organisations, there is significant anecdotal evidence that organisations are unsatisfied with their organisational intranets that have been created based on the promise that information technology itself can manage organisational knowledge. The proposition is that organisational information systems will be more effective if their design is informed by an understanding of human information behaviour broader than merely rational decision-making behaviour.

This paper explores non-purposive information behaviour of organisational workers in their daily work. The underlying principle of the study is "to follow the actors". A particular narrative technique - episodic interviewing - is adopted for the main research method. The Underwood's model of meaning, a combination of Actor-Network Theory (ANT) and Foucault's theory of discourse, is used as a framework for data analysis. The trajectory of the organisational intranet provided a description of how human information behaviour was inscribed to the intranet applications.

Download of full article Edin_Tabak Non-Purposive Information Behaviour.pdf

Toward Intelligent Government Business: A BI Introduction for Government Users
Author: Mark Grundy,
ConSolve Pty Ltd
Abstract
Increasingly, the business of modern government requires greater knowledge of its policy context, faster and more reliable decision-making, faster and more effective implementation of its policy objectives, and greater accountability and transparency in its decisions. Business Intelligence (BI) is about making factual information useful in delivering smarter, more accountable and more transparent government. This introductory paper discusses key drivers in government BI, as well as key principles, tools and methods, benefits, costs and challenges for effective BI.

Download of full article Mark Grundy Toward - Intelligent Government Business.pdf

Department of Families, Housing, Community Services & Indigenous Affairs - Community Profiles Reporting System
Author: Brendan Halloran
Abstract
The Community Profiles system was first released in July 2007, with a further series of updates and enhancements implemented under the Phase 2 release in early November 2007. The generic Community Profiles dashboards are now available for use by FaHCSIA staff through the departments Intranet.

The community profiles system has around 350 registered users across the department. These users are now able to produce quality assured reports in minutes, this work (when possible) used to take them days. The architecture that was put in place for Community Profiles has given the department the capability to quickly produce new reports and maps to meet ever changing business demands.

Download of full article Brendan BI FAHSCIA Community Reporting System.pdf

Business Intelligence for Intelligent Business
Author: Vladimir Videnovic, President Institute for Information Management Ltd
Abstract
An intelligent business connects people with processes and information to enable well-informed and timely decisions. A common issue that many organisations face today is not the lack of information, but how to digest it.

This discussion paper outlines an approach to business intelligence (BI) as an enterprise-wide initiative focused on well-defined and agreed business needs for information. This paper has been constructed as a view on common issues and potential solutions to the range of business problems, with aim to offer discussion topics to the Business Intelligence/Corporate Performance Management Community of Practice. It introduces key components of an Enterprise BI Environment in support of an intelligent business. It briefly describes performance management in function of aligning organisations with their strategic goals. Finally, it suggests some of the key critical factors for the success of BI initiatives.

Download of full article Vladimir Videnovic - Business Intelligence for Intelligent Business.pdf

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Presentations Now Available @ iim.org.au 


The following presentation was made by John Townsend, Chief Information Officer, NOPSA to the WA Branch in June and, because of the immense interest in the event, again in July. Click on the presentation name to download.

"Implementing EDRMS - Focus On Change Management"

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Image & Data Manager Highlights 


COVER STORY: 

How one of Australia's leading construction, mining and telecommunications services groups, Leighton Contractors is managing $A9 billion of work on hand via a reinvigorated information systems platform based on the Alfresco CMS.


OTHER FEATURE ARTICLES INCLUDE:

  • So is the read/write web a friend or foe to information management? James Dellow takes a look at the true meaning of Enterprise 2.0
  • Objective by the bay: How one Victorian council is embarking on a cutting edge EDRMs installation
  • A Healthsmart checkup with Bruce Ryan, General Manager, HealthSMART Services
  • Paperless healthcare: How Sydney's Royal Prince Alfred Hospital took a critical step forward
  • The Cancer Council faces up to the challenge of building a data warehouse to undertake bulk analysis and complex querying which was slowing down performance of its operational systems.
  • Why is it such a challenge to manage corporate and customer-facing search engines that were originally designed to search the Internet? Mark Bennett of New Idea Engineering concludes his series on Enterprise Search.
  • RecordPoint is an Australian-developed records management solution built on Microsoft SharePoint Server 2007. Anthony Woodward, Head of Compliance & Governance at developer UniqueWorld outlines its evolution.
  • BluePoint's Craig McLaughlin asks why good intentions in records management are often overcome?
  • TRIM Explorer provides an alternative interface for TRIM Context, TOWER Software's integrated Electronic Document and Records Management System (EDRMS). Jon-Paul Williams, director & co-founder of Australian software and services company Kapish, gives the inside story.
  • The National Offshore Petroleum Safety Authority (NOPSA) is charged with ensuring safety on Australia's offshore oil rigs. John Townsend – CIO, NOPSA shares some lessons learned implementing an Objective Enterprise Document and Records Management System (EDRMS).
  • Book Review: "Steve Bailey, in 'Managing the Crowd' (Facet, 2008), proposes that records management as a profession and discipline has a chance to 'get with the crowd' and develop Web 2.0-based solutions (as opposed to buying in systems) to manage records in the digital order." - Review by Andrew Warland, a senior consultant and advisor on records and information management at Converga

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IMAGE & DATA MANAGER JULY/AUGUST 2008 OUT NOW

Information Management News 


News in 

Microsoft's cloudy Vista

Tue 8 Jul 2008 10:14 AM

Microsoft has ceased selling its popular Windows XP operating system but will maintain support until 2014. CIOs can now contemplate skipping XP's maligned successor, Vista, and wait for Windows 7 in 2010. Joining the Scoop host Mark Jones to discuss Windows deployment strategies is Anthony Stevens, CIO, Dimension Data; Paul Edgecumbe, former CIO, NSW Government; Bruce McCabe, director, S2 Intelligence; and Michael Crawford, deputy editor, MIS Australia. Duration: Multimedia download 27:15 minutes

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IIM Endorsed Conferences 

Organiser 

Event Details

Conference Link

Attracting, Retaining and Advancing Women in IT
Date 4th September 2008
Rydges World Square, Sydney
Achieving career success in a male-dominated industry.
The information technology industry has historically been stereotyped as consisting of male-driven and dominated organisations where women continually struggle to obtain opportunities for career advancement and succession. Females are insufficiently represented within all levels of IT positions, particularly in senior and leadership roles.
This one-day conference will allow you to hear practical and innovative case studies from leading organisations within the IT industry. You will learn how to implement women’s initiatives to retain a diverse workforce and secure a competitive advantage for your organisation.

3rd Annual Advancing Intranet Management in the Public Sector
Date 8th October 2008
Sydney
This two-day conference will identify and explore solutions to the challenges that face intranet practitioners in the public sphere and suggest how to:

  • Establish an intranet framework that prioritises content and usability
  • elect the tools and technology appropriate to the unique needs of your organisation
  • Negate risks and improve information privacy for key Government information
  • Secure cooperation and buy in from key stakeholders to facilitate new opportunities with external parties 

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